Phone Support
We offer a wide variety of outsourced helpdesk support plans designed to serve your needs despite the size of your comapny. Rest assured that your clients will be entitled to top-notch support any time day or night. All of our technicians are proficient in the English language and extremelly knowledgeable in all major hosting platforms.
Need a customized solution to fit your exact needs? Simply click here to contact our sales department and get a custom quote!
Supported Platforms
We support all major hosting platforms including, but not limited to, cPanel, Plesk, DirectAdmin, Virtuozzo, and OpenVZ. Feel free to contact our sales department with any questions.
Minimal Wait Time
We staff our phone lines according to the expected work load for that time during the day. During busy hours, you can rest assured that your clients will not need to wait long to reach an operator on the phone.
Unsurpassed Service
Most of our staff are located within the continental United States. As a result, you and your clients will receive quality support in perfect English. Don't subject your clients to anything less!
Phone Support Plan Overview
Included Features
- Full Server Management
- Basic Security
- Service Optimizations
- Pre-Sales Support
- Communication with Datacenter
- Proactive Server Monitoring
- SPAM Reduction
- Account Migrations
- 3rd Party Software Support
- Account Restorations
- IP Unblocking
- SMTP Tweaking
- Password Modifications
- Fixing Failed Services
- Database Restorations
- Log Investigations
The XeSupport Advantage
There are countless advantages to using XeSupport's service. Below is a list of only a few of them.
- True 24x7 Support.
- Minimal Wait Time.
- Completely Transparent Support.
- Reduced Costs on Support Staff.
- Expert, Friendly Support.